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Frequently Asked Questions
TransactionsHow do I add funds to my Eplayment wallet?How do I buy game credits?How do I buy load?How do I check my transaction history?How do I encash/withdraw/cash out my Eplayment wallet money?How do I pay for my bills?How do I send money to another Eplayment user?How long does it take for my transactions to reflect in my wallet?What are the available payment channels?What are the limits and features related to my Eplayment wallet?
AccountHow do I deactivate my account?How do I reactivate my account?How do I register or open an Eplayment account?How do I upgrade my account?How do I verify my account?
SecurityHow do I reset my MPIN?How do I reset my password?How do I set up my biometrics to login?What are Recovery Codes?What should I do if I forget my password or MPIN?What should I do if I get locked out from my account?Why was I locked out from my account?